01204 238 236
info@bespokeinsolvency.co.uk
PROVISION OF SERVICES REGULATION
For OBS Recovery Limited trading as Bespoke Insolvency Solutions.
The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.
Licensing Body
Peter John Harold is licensed to act as an Insolvency Practitioner (“IP”) in the United Kingdom by the Insolvency Practitioners Association (“IPA”) whom he is a member of.
Rules Governing Actions
All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences Peter John Harold can be found at
https://insolvency-practitioners.org.uk/
In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at
https://www.r3.org.uk/technical-library/england-wales/sips/
Ethics
All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at
Complaints
We hope that you will be satisfied with the service that we provide, but we recognise that there may be occasions where you will not be satisfied with the way in which the matter has been dealt with.
Please note that Peter John Harold’s Recognised Professional Body (RPB) is the IPA which governs the Insolvency Practitioner with responsibility for the matter.
You are able to complain to that RPB at any time through the Insolvency Complaints Gateway which is accessed through the Insolvency Services' website:
https://www.gov.uk/complain-about-insolvency-practitioner
Alternatively, you can make a complaint in writing and this should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, or you can email ip.complaints@insolvency.co.uk
or you may phone 0300 678 0015. Information on the call charges that apply is available at https://www.gov.uk/call-charges
Please note that you cannot currently contact the Insolvency Service by telephone because of coronavirus (COVID-19).
We would hope that before taking your complaint to the Insolvency Practitioner’s RPB that you would allow us to try to resolve the complaint. We have set out below our complaint’s procedure.
Step 1
Should you have any comments or complaints regarding this matter you should contact Peter John Harold on 01204 238236 in the first instance. If you are not satisfied with the response which you receive, please follow step 2.
Step 2
Please address your complaint in writing to Peter John Harold at Office 2, Lythgoe House, Manchester Road, Bolton, BL3 2NZ or by email to
We will acknowledge receipt of your complaint in writing.
We endeavour to respond in writing to all complaints within period of 21 days of receipt. This period of time allows for an investigation of the matters that have been raised (if appropriate).
Following receipt of our response if you do not consider that your complaint has been dealt with adequately or fully, please follow step 3.
Step 3
If you are still not satisfied with the response that you have received, then you have the right to complain to the RBP which governs the insolvency practitioner as per the procedure set out above.
Professional Indemnity Insurance
OBS Recovery Limited trading as Bespoke Insolvency Solutions Professional Indemnity Insurance is primarily provided by Prosure Soultions Limited . c/o Hera Indemnity c/o First Floor Offices, 1 Mulgrave Chambers, 26-28 Mulgrave Road, Sutton Surrey SM2 6LE. Geographical cover, worldwide excluding USA and Canada.
VAT
OBS Recovery Limited trading as Bespoke Insolvency Solutions is registered for VAT under registration no. 291 4248 95